RETURN POLICY

If you are unsatisfied with your purchase, you may return unopened and unused items to us within 30 days of delivery.

 

To be eligible for a refund or exchange, you must contact us within 14 days of delivery and return the goods within 30 days of delivery.

 

Items should be unused, unopened, and have any original seals intact.

 

All packaging, cellophane wrapping, and tamper-resistant seals must be intact; otherwise, the item will be considered unfit for re-sale and will not be accepted by our returns department.  

Please follow the procedure outlined below to ensure we process your return and refund as quickly as possible.

 

Returns Procedure:

 

• please contact us by emailing brightonandhoveplastics@gmail.com with your order number, a photo of the product, and a full explanation of your reason for returning the goods within 14 days of delivery.

 
• Goods must be in their original packaging with all seals intact and in an unused and re-saleable condition.

 
• Re-package the parcel using sturdy packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.

 
• Request a proof of postage. Without this, you cannot make a claim should the return parcel go missing. (Please note: Brighton and Hove Plastics will not be liable for lost returns.)

 

Refunds:

 

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

 

Please note: Brighton and Hove Plastics will only reimburse the cost of the products and not any postage or shipping fees. Brighton and Hove Plastics is not responsible for the cost of returning any items.

 

Custom Orders:

 

Due to the custom and made-to-order processes, custom orders are non-refundable and CANNOT BE CANCELLED once placed. We require approval before shipping custom orders. If the product arrives damaged, please get in touch with us within 14 days of receiving your item.